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Telephone Etiquettes
With 100% Live Interactive Sessions
Learn professional phone handling skills for better client satisfaction
Improve verbal communication, listening, and complaint resolution
Practical role-plays and mock calls for real-world customer interaction
Ideal for corporates, BPOs, PSUs, and customer-facing departments
1 Lakh+
Learners
Online/Offline
Mode of Training
100+ Hours
Duration
Master Telephone Etiquette and Customer Service with NIPSTec
NIPSTec’s Telephone Etiquette and Customer Service Training program is designed to equip participants with the essential skills needed for professional and effective phone communication. In industries such as customer service, BPO, and any client-facing role, the way you communicate over the phone leaves a lasting impression on customers. Our comprehensive training program is tailored to help employees develop excellent communication skills, ensure customer satisfaction, and project a positive company image through every interaction. Available both online and in classroom settings, this course is ideal for individuals and teams looking to enhance their customer care capabilities.
Customer Service Training
Proper phone etiquette is critical for every business because it is often the first point of contact with a customer. A well-handled phone call can build trust and set the tone for a long-lasting customer relationship. This training is designed to help participants develop polite, professional, and efficient telephone manners that represent your business positively and leave a great impression on customers. Whether it's answering calls, handling complaints, or providing information, participants will learn how to communicate effectively and ensure a smooth and pleasant customer experience.
Key features of our training programs:
Customized Curriculum: Our program is tailored to meet the unique needs of each organization, ensuring that the telephone etiquette skills learned are aligned with specific business objectives and customer service standards.
Experiential Learning: Participants engage in role-plays, mock calls, and real-world scenarios to practice their telephone etiquette in a controlled environment, helping them build confidence and skill.
Expert Facilitators: Our trainers are experienced in customer service and communication, offering practical insights and expert guidance on how to handle phone calls professionally.
Continuous Support: After completing the course, participants receive ongoing support, including access to resources that reinforce their telephone etiquette skills.
Assessment and Feedback: We provide detailed feedback on each participant's phone handling skills, allowing them to improve their approach and deliver better customer service.
Flexibility: Our training is available both online and offline, with flexible scheduling options that fit the needs of busy professionals.
Measurable Outcomes: This program is designed to deliver tangible results, such as improved customer satisfaction scores, enhanced communication skills, and a more professional image on the phone.
Networking Opportunities: Participants have the opportunity to engage with peers from various industries, encouraging collaboration and the exchange of best practices in customer service.
Certification: Upon successful completion, participants receive a Telephone Etiquette and Customer Service Certification, validating their skills in professional phone communication.
Continuous Improvement: Our training materials are updated regularly to incorporate the latest trends and best practices in customer service and telephone etiquette, ensuring that participants always receive up-to-date information.
COVERAGE
Importance of professional telephone skills
Telephone etiquette
Responding to customer requests
Challenges of telephone communication
Acquiring Information/establishing customer needs
Appreciating different communication styles
Workshop on Telephone Etiquettes
You may have heard of groups enjoying superior success because of concerted team efforts, but have you ever experienced it? It is essential in every organization that they have one such existing team as it brings out the best in every member for continuous growth, it encourages positive and open communication, it helps to develop the leadership potentials of the members and it brings the team together as one for profitable results.
Frequently Asked Questions
Q
What is the goal of NIPSTec’s Telephone Etiquette training?
To help professionals enhance their phone communication, improve customer interactions, and leave a positive and lasting impression on callers.
Q
Who should attend this course?
Customer service agents, receptionists, call center employees, sales professionals, and anyone who regularly communicates with clients or stakeholders over the phone.
Q
What skills will I gain from this program?
You will learn polite and professional greeting techniques, active listening, call control, handling complaints, tone modulation, and closing calls with confidence.
Q
How is the training delivered?
The program is available both online and offline (classroom mode), and can be customized for corporate teams or individual learners across Delhi/NCR and PAN India.
Q
Will I receive a certificate after completion?
Yes. You will receive a Telephone Etiquette and Customer Service Certification upon successful completion of the training.